Cannot download credit card from Synovus

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ruthga
ruthga Member ✭
edited December 2022 in Download, Add/Update Accounts (Windows)
Quicken downloaded my checking account transactions fine but won't download the credit card. I tried doing an automatic update and my credit card did not come up on the list. So I saved the file and then attempted to open it but zero transactions went into Quicken.
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  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    When you do TOOLS, Account List ... what shows in the "Financial Institution" column across from your card account.  IF that column isn't displayed, click OPTIONS at the bottom of the dialog to add it.
    It looks to me like "Synovus Card Services" might be the FI that you need to be using, or possibly  "Synovus Gateway".

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    ruthga said: Quicken downloaded my checking account transactions fine but won't download the credit card.
    Each real world account needs to be individually setup in Quicken with the  - ADD ACCOUNT -
    Have you done that for your credit card ?

    QWin - R54.16 - Win10

  • ruthga
    ruthga Member ✭
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    Tried again today and it worked but only downloaded the current month. Will need to manually add what wasn't downloaded.
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