What is the ETA for fixing the link to Capital One 360 accounts?

Question

This issue has been going on for at least a week.

Quicken Jared · Answer

Hello @johnsebastian,

Thanks so much for letting us know how things turned out. I am glad to hear that the situation seems to have been resolved.

Feel free to reach out with any additional questions or concerns, and have a great day!

Thank you,

Quicken Jared

johnsebastian · Answer

Thank you. That process worked. Have a  good day.

Quicken Jared · Answer

Hello @johnsebastian,

I am sorry to hear about these issues persisting, even after signing out and then back in. Thank you for getting back to me about what is happening after attempting the earlier troubleshooting recommendations.

First, save a backup once more. Next, sign out of the mobile and/or web apps (if you are making use of them). After this, follow the instructions provided below to remove the cloud account from your main data file:* On your desktop program; navigate to the Quicken dropdown menu
* Preferences...
* Mobile, Sync & Alerts and turn sync Off
* Close Preferences

* Open a different data file, or if you don't have a second data file to open, then create a temporary new data file (click here to view instructions under To create a new data file).
* Once you've opened a different data file, navigate back to Quicken
* Preferences...
* Connected Services
* Click on See all cloud accounts 
* Select the cloud account name from your original file
* Click the minus-sign (-) in the bottom left corner
* On the pop-up screen, click Delete Cloud Account
* Switch back to your original data file (click here to view instructions, scroll down to Switching between data files)
* Once you've returned to your original data file, navigate back to Quicken
* Preferences...
* Mobile, Sync & Alerts and turn sync back on

Once that's done, see if the issue remains. You can also delete the new file you created as its cloud account.

Let us know how this works for you.

Thank you,

Quicken Jared