New Update Download transactions not working

txtrue59

Since the last 2 updates, I can no longer download any of my accounts from any of my banks. I have disconnected them and restarted the process to each bank with no success.
I then saved all my accounts again and deleted quicken from my PC and reinstalled, and still I can not down load any of my banking information to Quicken. Now I had no issues with any of this till that last large update 2 weeks ago. I thought last weeks update would fix it but no it did not. I have disconnected onedrive and drop box both to see if that was the issue, but still nothing. Its like the download transaction button is there but can not be used. Any ideas anyone.

Quicken Jared

txtrue59 said:

Since the last 2 updates, I can no longer download any of my accounts from any of my banks. I have disconnected them and restarted the process to each bank with no success.
I then saved all my accounts again and deleted quicken from my PC and reinstalled, and still I can not down load any of my banking information to Quicken. Now I had no issues with any of this till that last large update 2 weeks ago. I thought last weeks update would fix it but no it did not. I have disconnected onedrive and drop box both to see if that was the issue, but still nothing. Its like the download transaction button is there but can not be used. Any ideas anyone.

Hello @txtrue59,   

I am sorry to hear about this issue with online banking services. Thank you for discussing this with us here on the Quicken Community. 

Are multiple financial institutions associated with these accounts? If so, I recommend saving a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen, then proceed through the steps listed below:

1. Navigate to File
2. Select Validate and Repair File...
3. Select Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists. 

If you are still noticing difficulties after you have attempted those recommendations, you may try the following: 

1. Navigate to File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Select Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Let us know how this works! 

Thank you,

Quicken Jared 

txtrue59

thanks, will give this a try....

txtrue59

Again thanks for the information, but none of these worked for me. I again removed it from my pc and reinstalled but still get the same problem. None of my accounts will download from the banks, and its all different banks. I tired the help desk thru chat but that didn't work either.

txtrue59

Another side item, I have found that if I reset each account each time I use it , it will work.
But only that once, have to reset each and every time..

Quicken Jared

txtrue59 said:

Again thanks for the information, but none of these worked for me. I again removed it from my pc and reinstalled but still get the same problem. None of my accounts will download from the banks, and its all different banks. I tired the help desk thru chat but that didn't work either.

Hello @txtrue59,  

I am sorry to hear that this problem is remaining even after validating and supervalidating your data file. 

One other option left to us is to try copying your data file. Please note that doing so will disconnect all online services in the copied data file, and that it will be necessary to reactivate all online account connections, online Bill Manager services, and all online notifications in the new copy of the data file. Also, a new data set will be created in the new data file, should you intend to use that as your primary data file, going forward. 

With that in mind, if you wish to continue, follow these steps, in order:

1. Navigate to File
2. Select Copy or Backup File...
3. Select Create a copy or template
4. Click Next 
5. Select a file location on your computer
6. Click Save Copy
7. Select New Copy
8. Click OK

Let us know if this works for you.

Thank you,

Quicken Jared 

txtrue59

Thanks for all the ideas, but none of them worked. So I did what I didn't want to do. I deleted all files on my pc and started from scratch. Not the best thing to do, but now its working fine. I guess something was corrupted in a file somewhere, and once I deleted all files it was gone. Thx for the help.

txtrue59

only deleted Quicken files, not the whole pc... : )