Matching Downloaded Transactions
Can someone explain how matching downloaded transactions is supposed to work?
I have an instance of Quicken for my mother. Every month she receives 2 direct deposits into her checking account. One for her pension and one for her Social Security. The date and amount of the payment are the same each month, so I set them up in Quicken as automatic scheduled deposits.
The scheduled transaction for her pension appears in her register on the 1st as expected. When I run the OSU on the 2nd it downloads the transaction from her bank and it appears as “Matched” I click Accept All and the transaction is marked as cleared.
On the 3rd her Social Security deposit appears in the register. On the 4th I run the OSU and download a transaction from her bank. Even though the date, payee and amount all match it is marked “New”. When I click Edit->Match Manually, Quicken says “There are no transactions to match”
I have to Accept the “new” transaction then manually delete the one that was scheduled.
What am I doing wrong? I have deleted and recreated the scheduled transaction several timed but it keeps happening. Why can’t Quicken see the uncleared transaction in the
register?