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Account Download Issue - The Dreaded Circle with Line

Frank DeMello

Why is this happening and what is the best way to solve without setting up new accounts and losing all my history?

Image: https://us.v-cdn.net/6031128/uploads/editor/i0/lbvakodd4j1r.jpg

Thank you

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Comments

Greg_the_Geek

I'm getting the same message this morning. If you click Reauthorize, you'll get this window.

Image: https://us.v-cdn.net/6031128/uploads/editor/f8/s9hwcq8rdy68.jpg

I suspect BoA is working on their servers this morning. I would wait and try again later.

Frank DeMello

Hello - I was able to break the download link, reauthorize and re-add. Circle with line gone. Normally it would not correct that error but maybe something happened at BA as mentioned. Thank you

Gopher651

I believe BoA does system maintenance every Sunday early morning. I remember seeing something early on the webpage.

KayV9355

Well, I got it to work. I tried so many things, i"m not sure who the winner is, but it probably was the Cloud search that is the winner. Whew!!