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Check Pay: Account setup in progress - HOW TO cancel & start over

rick17

I am stuck in a loop setting up the new manual check pay through quicken. It appears quicken will no longer push the payments through BOA's check pay portal. I am setup Express Web Connect +. I have requested the two small deposits and attempted to verify but it always states the deposits are not correct. I am know they are because I see them in the register. I have reset the BOA account. I have also disabled all online services for all our BOA accounts and reenabled and authenticated with the new Connect+ method. Each time I request new deposits they arrive however Quicken tells me they are not correct. HOW do I tell Quicken to cancel the "Account setup in progress" so that I may restart it? Thanks in advance for your help!!!!

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Quicken Anja

Hello @rick17,

Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.