Login impossible

Mauro_G
Mauro_G Member ✭
edited December 2022 in Signing in, Passwords, and Activation (Windows)
Unable to enter the website. Unable to use windows application. The error is always wrong credentials. I have already changed the password several times. I have installed and uninstalled the application for windows several times but no result. I ask for help. Regards. Mauro

Answers

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Are you in the US or Canada? Are you using a VPN?
    Quicken Subscription HBRP - Windows 10
  • Mauro_G
    Mauro_G Member ✭
    Italy..... I have been using the program for about 4 years. then from February this year I changed. But quicken always remains the best and I wanted to come back.
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Quicken apparently changed to not allow IP addresses from outside the US and Canada to not have access to Quicken servers. Others have reported similar problems. Can you setup a VPN to a US server?
    Quicken Subscription HBRP - Windows 10
  • Mauro_G
    Mauro_G Member ✭
    I tried. With VPN, Access from the web works. Access from windows application works. Android application, with vpn on usa server does not work. Do you have any other valuable advice?
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    I don't believe the Mobile app will work even using a VPN.
    Quicken Subscription HBRP - Windows 10
  • Mauro_G
    Mauro_G Member ✭
    I thank you infinitely. You have been very helpful. A greeting
This discussion has been closed.

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