Quicken ID and Blank Screen Issues

abousspa

Quicken Version
Year: 2019
Version: R16.22
Build: 27.1.16.22
Edition: Canada (Subscription)

O/S: Windows 7 Professional - 6.1.7601 Service Pack 1 Build 7601

Today I opened one of my Quicken data files. I tried to import my most recent bank statement. A window popped up asking me to sign in with my Quicken ID. The window was blank and did not allow me to enter my credentials. At the same time I received a message on my cell phone asking me to sign in. I signed in on my phone and received a confirmation that everything was OK. Yet, the pop-up window on my computer did not disappear. I closed Quicken and reopened it. When I tried to import the bank statement again, the same blank window popped up.

After reading some tips on the Internet, I signed out of Quicken (via preferences). I reopened Quicken. This time, even before trying to import my bank statement, my data appeared for a few seconds, then everything went blank.

I tried to close and reopen Quicken several times, but without success. My data appears for a few seconds and then everything goes blank.

Please advise.

Greg_the_Geek

Why are you using such an old version of Quicken?

UKR

Is your Quicken subscription still active?
If yes, update your Quicken software to the latest available Canadian Subscription release. For details see

https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

Also please review https://www.quicken.com/support/blankwhite-registration-screen

abousspa

I have updated my version of Quicken. The problem has been fixed.

Quicken Version
Year: 2022
Version: R44.28
Build: 27.1.44.28
Edition: Canada (Subscription)

Thank you.