Quicken ID and Blank Screen Issues
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abousspa
Member ✭
Quicken Version
Year: 2019
Version: R16.22
Build: 27.1.16.22
Edition: Canada (Subscription)
O/S: Windows 7 Professional - 6.1.7601 Service Pack 1 Build 7601
Today I opened one of my Quicken data files. I tried to import my most recent bank statement. A window popped up asking me to sign in with my Quicken ID. The window was blank and did not allow me to enter my credentials. At the same time I received a message on my cell phone asking me to sign in. I signed in on my phone and received a confirmation that everything was OK. Yet, the pop-up window on my computer did not disappear. I closed Quicken and reopened it. When I tried to import the bank statement again, the same blank window popped up.
After reading some tips on the Internet, I signed out of Quicken (via preferences). I reopened Quicken. This time, even before trying to import my bank statement, my data appeared for a few seconds, then everything went blank.
I tried to close and reopen Quicken several times, but without success. My data appears for a few seconds and then everything goes blank.
Please advise.
Year: 2019
Version: R16.22
Build: 27.1.16.22
Edition: Canada (Subscription)
O/S: Windows 7 Professional - 6.1.7601 Service Pack 1 Build 7601
Today I opened one of my Quicken data files. I tried to import my most recent bank statement. A window popped up asking me to sign in with my Quicken ID. The window was blank and did not allow me to enter my credentials. At the same time I received a message on my cell phone asking me to sign in. I signed in on my phone and received a confirmation that everything was OK. Yet, the pop-up window on my computer did not disappear. I closed Quicken and reopened it. When I tried to import the bank statement again, the same blank window popped up.
After reading some tips on the Internet, I signed out of Quicken (via preferences). I reopened Quicken. This time, even before trying to import my bank statement, my data appeared for a few seconds, then everything went blank.
I tried to close and reopen Quicken several times, but without success. My data appears for a few seconds and then everything goes blank.
Please advise.
0
Comments
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Why are you using such an old version of Quicken?Quicken Subscription HBRP - Windows 100
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Is your Quicken subscription still active?
If yes, update your Quicken software to the latest available Canadian Subscription release. For details see Also please review https://www.quicken.com/support/blankwhite-registration-screen
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I have updated my version of Quicken. The problem has been fixed.
Quicken Version
Year: 2022
Version: R44.28
Build: 27.1.44.28
Edition: Canada (Subscription)
Thank you.0
This discussion has been closed.