new Chase connection/transaction download problem

sradish
sradish Quicken Windows Subscription Member
edited December 2022 in Errors and Troubleshooting (Windows)
I thought I had resolved the Chase update issues 2 weeks ago. Today I updated my accounts and 1) I had to re-authorize AGAIN and 2) roughly weeks worth of transactions are missing. In addition a small 'ghost' transaction came in that is post dated (12/31/22) and doesn't exist on chase.com. Please help!
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  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @sradish,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support by phone or chat directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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