Quicken is having trouble connecting to Pentagon Federal Credit Union

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Gamal Mustafa
Gamal Mustafa Member ✭✭✭
edited December 2022 in Download, Add/Update Accounts (Windows)
PenFed stopped connecting and when I tried to register again I got the following message:

"Sorry. We encountered an error. (It's not your fault.)
"Quicken is having trouble connecting to Pentagon Federal Credit Union"


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  • Frankx
    Frankx SuperUser ✭✭✭✭✭
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    HI @Gamal Mustafa

    Can you provide some additional information that will help us to help you?

    Why were you trying "to register again"?  Were you getting some error code or other message when you tried to download transactions previously?  If so, can you please describe what was happening and what messaging/feedback Quicken was giving you at the time?  Also - what was the time frame (today, yesterday, last week)?  Also, when was the last time you were able to successfully "connect" with PFCU?

    Get back to us and we'll go from there.

    Thanks.

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

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  • Gamal Mustafa
    Gamal Mustafa Member ✭✭✭
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    I have 4 different accounts (different user and pass). 
    None of them are updating. I am not getting any error codes.
    They don't even show on the One Step Update Complete Screen.
    Even though I can see them before I do the update.

    its been that way since September.
     
    Because of that I diactivated one of the accounts and tried to "Set up" again. The error I get is "Sorry. We encountered an error. (It's not your fault.). There is no error code.


  • studpup
    studpup Windows Beta Beta
    Answer ✓
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    You might want to bookmark: https://community.quicken.com/discussion/7918250/ongoing-11-22-22-pentagon-federal-credit-union-cc-503-fdp-103-qcs-0429-2

    I assume this is affecting everyone. For the time being, in a browser I log into the website, click the account, then under "Download Transactions" choose All, QFX Format (Quicken 2006 and higher), then Download.

    wags Glad to be here!

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