"Invalid Credentials" - when using Quicken outside of US (PART 2)?

Marcelo Curado

Hi All,

When logging into the Windows app on Windows 11, I'm having the "Invalid Credentials" issue that has been reported multiple times on different threads over the past months. Ie:
- https://community.quicken.com/discussion/7915219/invalid-credentials-when-using-quicken-outside-of-us/p4
- https://community.quicken.com/discussion/comment/20280649#Comment_20280649
I have no issues logging in to the website.

Is there any update from Quicken about it? I can see most of the threads are closed, so cannot really follow up on them.

I live outside the US and tried with no success:
- a couple of different VPN locations
- contact support, who told me to wait for 4hrs and try to log in again.
- repair the file

Dealing with Quick has been very frustrating - I was a happy Ms Money/Quicken user for around 20 years and was using version 2015 until decide to reset my laptop 2 days ago. This is when I found out that Quicken has locked out everyone who tried to reinstall versions from 2014 to 2017 (https://community.quicken.com/discussion/comment/20291196/#Comment_20291196)

I then thought fine, that's probably time to buy a subscription, to then find out that Quicken has decided to lock out everyone who doesn't live in the US...

With hope,
Marcelo.

Greg_the_Geek

Unfortunately, since Quicken is only officially supported in the US and Canada, you won't get any help from Quicken. My only suggestion would be to try different VPN servers with a US IP address.

Marcelo Curado

Like magic, just started working today. Without VPN.