Credit Card Balance Alert Problem (Right category for post?)

raymorr2

Quicken for Windows 45.11 build 27.1.45.11 on Windows 10
I am unable to change the alert limit for one of my credit cards - Comenity Bank AAA Visa. I type in the desired value, click Okay. When it go back in to view it, it shows the old value, not the one I just entered. I've tried exiting after changing it, rebooting, cold starts, nothing seems to work. I can change the alert limit successfully on my other credit cards. Any thoughts? Thanks.

UKR

More details, please.
What Quicken view did you use to set the new credit card limits?

What Quicken view are you using to display alerts?
If possible, include screen snapshots in your next response. Capture snapshots as PNG, JPG or GIF file then drag file from Windows file explorer into your comment here.

raymorr2

As I said in my post, I can change the alert limit for all of my other credit cards, just not for AAA Commenity Bank Visa.

UKR

If you haven't done so already, please do the following actions:

• Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Validate and Supervalidate your Quicken data file.
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

 

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. Click File
2. Select Validate and Repair File...
3. Select Validate File
4. If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
5. Click OK
6. Close the Data Log
7. Close Quicken (leave it closed for about 30 secs)
8. Reopen Quicken and see if the issue persists.

Super Validate:

1. Click File
2. Press and hold both CTRL and Shift keys while you click Validate and Repair File...
3. Select Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for about 30 secs)
7. Reopen Quicken and see if the issue persists.

raymorr2

Thanks for your help. I validated the file, and it said that I have a bad reminder (forget the exact term used). My reminder list starts with about 250 blank reminders, followed by my correct reminders. From what I've seen on this site, there is no way to delete these reminders as a group. It's taking me forever to delete one at a time. When this is done, I'll run the super-validate, and cross my fingers. As of now, it still doesn't let me update that one credit card alert limit.