Community Homepage
Discussions
Categories
Quicken for Mac
Quicken Lifehub
Quicken Mobile
Quicken on the Web
Quicken for Windows
Support
Quicken Classic
Quicken Simplifi
Getting Started
Community Training FAQs
Using and Improving the Community
Connect and Engage
Announcements & Alerts
Announcements
Alerts, Online Banking & Known Product Issues
Product Ideas
Beta
Home
Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Quicken Mobile & Web gives sync error
IPower
I keep on getting a sync error each time I attempt to "Sync Now" from within Quicken on the Mobile & Web tab. Any thoughts?
Find more posts tagged with
Accepted answers
Quicken Anja
Hello
@IPower
,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
If you haven't already, I suggest
resetting your cloud data
from your Quicken desktop program and seeing if that may make a difference. However, before doing so, first, verify that the
Dataset name
and the
File name
match each other identically by navigating to
Edit > Preferences > Quicken ID & Cloud Accounts
(
see below
).
If they do not match, please click
Edit dataset name
and change the Dataset name to match the
File name exactly the same (
do not copy the file extension: ".QDF"
).
Then, click
OK
in the preferences window and proceed to save a backup (
just in case
). From there, please follow the steps below to
reset your cloud data
.
Navigate go to
Edit
Preferences...
Mobile & Web
Make sure sync shows it's
ON
and click on
Reset your cloud data
On the following screen you can leave the preselected option for "
No, just reset my Cloud data
", type
Yes
in the entry field to confirm, and click
Reset
Wait for the sync reset to finish
Navigate to the
Mobile & Web
dropdown menu
Select
Cloud Sync
to resync your data and to make sure no errors occur
Once that is done, see if the issue still persists.
Let us know how it goes!
All comments
Quicken Anja
Hello
@IPower
,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
If you haven't already, I suggest
resetting your cloud data
from your Quicken desktop program and seeing if that may make a difference. However, before doing so, first, verify that the
Dataset name
and the
File name
match each other identically by navigating to
Edit > Preferences > Quicken ID & Cloud Accounts
(
see below
).
If they do not match, please click
Edit dataset name
and change the Dataset name to match the
File name exactly the same (
do not copy the file extension: ".QDF"
).
Then, click
OK
in the preferences window and proceed to save a backup (
just in case
). From there, please follow the steps below to
reset your cloud data
.
Navigate go to
Edit
Preferences...
Mobile & Web
Make sure sync shows it's
ON
and click on
Reset your cloud data
On the following screen you can leave the preselected option for "
No, just reset my Cloud data
", type
Yes
in the entry field to confirm, and click
Reset
Wait for the sync reset to finish
Navigate to the
Mobile & Web
dropdown menu
Select
Cloud Sync
to resync your data and to make sure no errors occur
Once that is done, see if the issue still persists.
Let us know how it goes!
IPower
Thanks for your assistance. The solution worked.
Quicken Anja
You're welcome and thanks for the update! Glad to hear that worked for you.
Quick Links
All Categories
Recent Posts
Activity
Unanswered
Best Of
