Prior Reconciliation date showing current reconcilation date

catherinecuris

In reconciling my account, it is showing a significant amount not cleared, which seems erroneous since I reconcile each month for 20+ years. Additionally, the reconcile details show the prior reconcilation date as the current reconcilation date. the amount deposited and the amount paid are matching the bank statement. How can I fix this? :s

Quicken Jared

catherinecuris said:

In reconciling my account, it is showing a significant amount not cleared, which seems erroneous since I reconcile each month for 20+ years. Additionally, the reconcile details show the prior reconcilation date as the current reconcilation date. the amount deposited and the amount paid are matching the bank statement. How can I fix this?

Hello @catherinecuris,  

I am sorry about this issue with reconciling accounts. Thank you for inquiring about this here on the Quicken Community.

First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen. Next, proceed through the instructions provided below, in order, if you haven't already:

1. Navigate to File
2. Select Validate and Repair File...
3. Select Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists. 

If you are still noticing difficulties after you have attempted those recommendations, you may try the following: 

1. Navigate to File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Select Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.
   

I look forward to hearing about how this works for you. 

Thank you,

Quicken Jared