Still cannot connect to PenFed Pentagon Federal Credit Union

avic
avic Member ✭✭
I know that it is a known issue. but it is now ongoing for over two months now.

It is getting close to end of year, need to connect, get transactions, reconcile and submit report to my CPA

I spent a lot of time with support on the phone, establishing new file, removing the connections, etc. nothing helped.


$app_build_number: 610.46328.100
$app_version_string: 6.10.3
$model: iMac19,1
$os_version: 12.6.1
$screen_height: 1620
$screen_width: 2880
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: F2E2C63D-B586-4C15-BDCF-FAE5DC21ED0C
cloudStatus: 32
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2022-10-21 23:01:26 +0000
dataset_id: 349915827322811904
dataset_platform: QMAC
date (GMT): 2022-12-05 19:16:08
date (PST): 2022-12-05 11:16:08
document_qcs_id: 48680478401324032
documentDisplayName: Quicken Data.quicken
documentUserId: 48680478401324032
documentUserName: [email protected]
early_access: 1
installation_id: 5A7DD6EC-651C-47CB-AE93-F2620DBFA927
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: America/Los_Angeles (PST)
mp_device_model: iMac19,1
rawAggregatorPref: fdp
receiptUserId: 48680478401324032
receiptUserName: [email protected]
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: dark
systemTimeZone: America/Los_Angeles (PST)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (aggregator error)

BID: 10360

FI name: Pentagon Federal Credit Union

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "\/institution-logins\/349915847891678722\/poll",
"id" : "349915847891678722",
"resource" : {
"aggregators" : [
{
"lastRefreshAttemptedAt" : "2022-11-07T17:37:04Z",
"aggStatusDetail" : "Session has ended. Please try again later.",
"cpChannel" : "FDP_DEFAULT",
"aggStatusCode" : "FDP-102",
"aggStatus" : "FI_TIMEOUT",
"lastStatusUpdatedAt" : "2022-12-02T00:15:03Z",
"cpId" : "945785ba-b986-4252-b62e-a0fc9347459a"
}
],
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : false,
"id" : "349915847891678722",
"modifiedAt" : "2022-12-05T19:11:18.282528486Z",
"clientId" : "FCCA3139-9659-4B28-803C-A3FFD0FA437B",
"isConnected" : true,
"createdAt" : "2022-10-21T23:01:38Z",
"institutionId" : "69971856647535878",
"name" : "Pentagon Federal Credit Union"
},
"clientId" : "FCCA3139-9659-4B28-803C-A3FFD0FA437B"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "Session has ended. Please try again later."
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "349915847891678722",
"isProcessing" : false
}

Comments

  • LR Eagle
    LR Eagle Member
    We and many other are having trouble connecting with Pentagon Federal Credit Union. It started in August and Quicken has yet to resolve the connection issue. Their standard answer is "no eta for fix" or words like that. This is the error I receive: "Aggregator_in_error (FI_TIMEOUT:DFP-102." Seems there are many Quicken users with same issue that Quicken would find the solution. Four months is a long time to keep users waiting and unhappy!
  • avic
    avic Member ✭✭
    I guess that I am luckier than most. my issue started only two months ago... yet they should be able to fixit within days (speaking as a software engineer who specializes in fixing obscure bugs)
  • avic
    avic Member ✭✭
    FYI, now getting FDP-106 error


    $app_build_number: 610.46328.100
    $app_version_string: 6.10.3
    $model: iMac19,1
    $os_version: 12.6.1
    $screen_height: 1620
    $screen_width: 2880
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: F2E2C63D-B586-4C15-BDCF-FAE5DC21ED0C
    cloudStatus: 32
    current_appearance: dark
    current_version_crash_count: 0
    dataset_creation_date: 2022-10-21 23:01:26 +0000
    dataset_id: 349915827322811904
    dataset_platform: QMAC
    date (GMT): 2022-12-12 19:55:12
    date (PST): 2022-12-12 11:55:12
    document_qcs_id: 48680478401324032
    documentDisplayName: Quicken Data.quicken
    documentUserId: 48680478401324032
    documentUserName: [email protected]
    early_access: 1
    installation_id: 5A7DD6EC-651C-47CB-AE93-F2620DBFA927
    last30days_crash_count: 0
    last48hours_crash_count: 0
    localTimeZone: America/Los_Angeles (PST)
    mp_device_model: iMac19,1
    rawAggregatorPref: fdp
    receiptUserId: 48680478401324032
    receiptUserName: [email protected]
    subscriber: Subscribed
    syncNewAccounts: 1
    system_appearance: dark
    systemTimeZone: America/Los_Angeles (PST)
    tier: Deluxe
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY


    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (can't sign-in)

    BID: 10360

    FI name: Pentagon Federal Credit Union

    request:
    {
    "credentials" : [
    {
    "value":"<XXX>",
    "key" : "d194e36b-c247-49b8-ae50-7e5befd059c2",
    "encrypted" : false
    },
    {
    "encryptionKeyId" : "357429227873882113",
    "value":"<XXX>",
    "key" : "c3d12891-b368-43cd-bbe0-3bd848ff5d7d",
    "encrypted" : true
    }
    ],
    "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
    "channel" : "FDP_DEFAULT",
    "name" : "Pentagon Federal Credit Union",
    "includeInvestmentAccounts" : true,
    "clientId" : "DDC00E80-0DA8-4DB0-AD12-1504C621642D",
    "brandingId" : "10360"
    }

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "ACCEPTED_POLLING_REQUIRED",
    "pollingReference" : "\/institution-logins\/349915847891678722\/poll",
    "id" : "349915847891678722",
    "resource" : {
    "aggregators" : [
    {
    "lastRefreshAttemptedAt" : "2022-11-07T17:37:04Z",
    "aggStatusDetail" : "Account not found. No accounts returned - case 106",
    "cpChannel" : "FDP_DEFAULT",
    "aggStatusCode" : "FDP-106",
    "aggStatus" : "ACCOUNT_MISMATCH",
    "lastStatusUpdatedAt" : "2022-12-12T19:46:14Z",
    "cpId" : "db727ef2-c951-41a4-8852-85d2e2b9050b"
    }
    ],
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : false,
    "id" : "349915847891678722",
    "modifiedAt" : "2022-12-12T19:54:26.30420545Z",
    "clientId" : "FCCA3139-9659-4B28-803C-A3FFD0FA437B",
    "isConnected" : true,
    "createdAt" : "2022-10-21T23:01:38Z",
    "institutionId" : "69971856647535878",
    "name" : "Pentagon Federal Credit Union"
    },
    "clientId" : "FCCA3139-9659-4B28-803C-A3FFD0FA437B"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-106",
    "aggStatus" : "ACCOUNT_MISMATCH",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Account not found. No accounts returned - case 106"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "349915847891678722",
    "isProcessing" : false
    }
  • avic said:
    FYI, now getting FDP-106 error


    $app_build_number: 610.46328.100
    $app_version_string: 6.10.3
    $model: iMac19,1
    $os_version: 12.6.1
    $screen_height: 1620
    $screen_width: 2880
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: F2E2C63D-B586-4C15-BDCF-FAE5DC21ED0C
    cloudStatus: 32
    current_appearance: dark
    current_version_crash_count: 0
    dataset_creation_date: 2022-10-21 23:01:26 +0000
    dataset_id: 349915827322811904
    dataset_platform: QMAC
    date (GMT): 2022-12-12 19:55:12
    date (PST): 2022-12-12 11:55:12
    document_qcs_id: 48680478401324032
    documentDisplayName: Quicken Data.quicken
    documentUserId: 48680478401324032
    documentUserName: [email protected]
    early_access: 1
    installation_id: 5A7DD6EC-651C-47CB-AE93-F2620DBFA927
    last30days_crash_count: 0
    last48hours_crash_count: 0
    localTimeZone: America/Los_Angeles (PST)
    mp_device_model: iMac19,1
    rawAggregatorPref: fdp
    receiptUserId: 48680478401324032
    receiptUserName: [email protected]
    subscriber: Subscribed
    syncNewAccounts: 1
    system_appearance: dark
    systemTimeZone: America/Los_Angeles (PST)
    tier: Deluxe
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY


    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (can't sign-in)

    BID: 10360

    FI name: Pentagon Federal Credit Union

    request:
    {
    "credentials" : [
    {
    "value":"<XXX>",
    "key" : "d194e36b-c247-49b8-ae50-7e5befd059c2",
    "encrypted" : false
    },
    {
    "encryptionKeyId" : "357429227873882113",
    "value":"<XXX>",
    "key" : "c3d12891-b368-43cd-bbe0-3bd848ff5d7d",
    "encrypted" : true
    }
    ],
    "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
    "channel" : "FDP_DEFAULT",
    "name" : "Pentagon Federal Credit Union",
    "includeInvestmentAccounts" : true,
    "clientId" : "DDC00E80-0DA8-4DB0-AD12-1504C621642D",
    "brandingId" : "10360"
    }

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "ACCEPTED_POLLING_REQUIRED",
    "pollingReference" : "\/institution-logins\/349915847891678722\/poll",
    "id" : "349915847891678722",
    "resource" : {
    "aggregators" : [
    {
    "lastRefreshAttemptedAt" : "2022-11-07T17:37:04Z",
    "aggStatusDetail" : "Account not found. No accounts returned - case 106",
    "cpChannel" : "FDP_DEFAULT",
    "aggStatusCode" : "FDP-106",
    "aggStatus" : "ACCOUNT_MISMATCH",
    "lastStatusUpdatedAt" : "2022-12-12T19:46:14Z",
    "cpId" : "db727ef2-c951-41a4-8852-85d2e2b9050b"
    }
    ],
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : false,
    "id" : "349915847891678722",
    "modifiedAt" : "2022-12-12T19:54:26.30420545Z",
    "clientId" : "FCCA3139-9659-4B28-803C-A3FFD0FA437B",
    "isConnected" : true,
    "createdAt" : "2022-10-21T23:01:38Z",
    "institutionId" : "69971856647535878",
    "name" : "Pentagon Federal Credit Union"
    },
    "clientId" : "FCCA3139-9659-4B28-803C-A3FFD0FA437B"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-106",
    "aggStatus" : "ACCOUNT_MISMATCH",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Account not found. No accounts returned - case 106"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "349915847891678722",
    "isProcessing" : false
    }
    Hello @avic,   

    I am sorry about this emerging problem with FDP-106 error messages. Thank you for letting us know about this here on the Quicken Community.


    First, save a backup by navigating to File > Save a Backup... in the upper menu at the top of the screen, then proceed through the steps listed in this Support Article, in order. Does that seem to resolve the issue?

    I am eager to hear back from you about this. 

    Thank you,

    Quicken Jared 
  • avic
    avic Member ✭✭
    none of the accounts were hidden. one of the account was already disconnected (per Quicken support). disconnected all other penfed accounts per support article. there were TWO penfed institutions to choose from. one was Pentagon FCU (which I've never seen before) and the other Pentagon Federal Credit Union (which is where my accounts were originally connected to)

    I chose the Pentagon Federal Credit Union and got the same FDP-106 error. I then chose Pentagon FCU and still got the same FDP-106 error

    tried both thrice

    I verified that my username and password work at penfed.org

    just to see if I can get more info, I intentionally typed a fake password. got a different error "Did you mistype your sign-in info? please retype your sign-in info for Pentagon FCU"

    which means that I did type the correct password and that the "Account not found" does not mean that Quicken could not log in. it seems that Quicken was able to login but was NOT able to get account information from PenFed....

    FDP-106 ACCOUNT_MISMATCH Account not found. No accounts returned - case 106


    $app_build_number: 610.46328.100
    $app_version_string: 6.10.3
    $model: iMac19,1
    $os_version: 12.6.1
    $screen_height: 1620
    $screen_width: 2880
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: F2E2C63D-B586-4C15-BDCF-FAE5DC21ED0C
    cloudStatus: 32
    current_appearance: dark
    current_version_crash_count: 0
    dataset_creation_date: 2022-10-21 23:01:26 +0000
    dataset_id: 349915827322811904
    dataset_platform: QMAC
    date (GMT): 2022-12-12 20:38:36
    date (PST): 2022-12-12 12:38:36
    document_qcs_id: 48680478401324032
    documentDisplayName: Quicken Data.quicken
    documentUserId: 48680478401324032
    documentUserName:
    early_access: 1
    installation_id: 5A7DD6EC-651C-47CB-AE93-F2620DBFA927
    last30days_crash_count: 0
    last48hours_crash_count: 0
    localTimeZone: America/Los_Angeles (PST)
    mp_device_model: iMac19,1
    rawAggregatorPref: fdp
    receiptUserId: 48680478401324032
    receiptUserName:
    subscriber: Subscribed
    syncNewAccounts: 1
    system_appearance: dark
    systemTimeZone: America/Los_Angeles (PST)
    tier: Deluxe
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY


    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (can't sign-in)

    BID: 39297

    FI name: Pentagon FCU

    request:
    {
    "credentials" : [
    {
    "value":"<XXX>",
    "key" : "23d99e32-2eee-4454-8c6c-ef08da6d8f5c",
    "encrypted" : false
    },
    {
    "encryptionKeyId" : "357429227873882113",
    "value":"<XXX>",
    "key" : "49dcf394-aef2-4b42-947e-628971c04096",
    "encrypted" : true
    }
    ],
    "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
    "channel" : "FDP_DEFAULT",
    "name" : "Pentagon FCU",
    "includeInvestmentAccounts" : true,
    "clientId" : "F4AFCAD2-E01A-4431-B511-9D77EC3868EB",
    "brandingId" : "39297"
    }

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "ACCEPTED_POLLING_REQUIRED",
    "pollingReference" : "\/institution-logins\/357438759040716545\/poll",
    "id" : "357438759040716545",
    "resource" : {
    "aggregators" : [
    {
    "aggStatusDetail" : "Account not found. No accounts returned - case 106",
    "lastStatusUpdatedAt" : "2022-12-12T20:35:41Z",
    "cpId" : "efb4678a-a9b5-4621-b9cf-608ce97f4114",
    "cpChannel" : "FDP_DEFAULT",
    "aggStatus" : "ACCOUNT_MISMATCH",
    "aggStatusCode" : "FDP-106"
    }
    ],
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : false,
    "id" : "357438759040716545",
    "userModifiedAt" : "2022-12-12T20:35:02Z",
    "modifiedAt" : "2022-12-12T20:37:43.261540998Z",
    "clientId" : "122919B4-1A14-4B24-93CC-04D06DCB489F",
    "isConnected" : true,
    "createdAt" : "2022-12-12T20:35:03Z",
    "institutionId" : "69971867653389576",
    "name" : "Pentagon FCU"
    },
    "clientId" : "122919B4-1A14-4B24-93CC-04D06DCB489F"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-106",
    "aggStatus" : "ACCOUNT_MISMATCH",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Account not found. No accounts returned - case 106"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "357438759040716545",
    "isProcessing" : false
    }
  • avic said:
    none of the accounts were hidden. one of the account was already disconnected (per Quicken support). disconnected all other penfed accounts per support article. there were TWO penfed institutions to choose from. one was Pentagon FCU (which I've never seen before) and the other Pentagon Federal Credit Union (which is where my accounts were originally connected to)

    I chose the Pentagon Federal Credit Union and got the same FDP-106 error. I then chose Pentagon FCU and still got the same FDP-106 error

    tried both thrice

    I verified that my username and password work at penfed.org

    just to see if I can get more info, I intentionally typed a fake password. got a different error "Did you mistype your sign-in info? please retype your sign-in info for Pentagon FCU"

    which means that I did type the correct password and that the "Account not found" does not mean that Quicken could not log in. it seems that Quicken was able to login but was NOT able to get account information from PenFed....

    FDP-106 ACCOUNT_MISMATCH Account not found. No accounts returned - case 106


    $app_build_number: 610.46328.100
    $app_version_string: 6.10.3
    $model: iMac19,1
    $os_version: 12.6.1
    $screen_height: 1620
    $screen_width: 2880
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: F2E2C63D-B586-4C15-BDCF-FAE5DC21ED0C
    cloudStatus: 32
    current_appearance: dark
    current_version_crash_count: 0
    dataset_creation_date: 2022-10-21 23:01:26 +0000
    dataset_id: 349915827322811904
    dataset_platform: QMAC
    date (GMT): 2022-12-12 20:38:36
    date (PST): 2022-12-12 12:38:36
    document_qcs_id: 48680478401324032
    documentDisplayName: Quicken Data.quicken
    documentUserId: 48680478401324032
    documentUserName:
    early_access: 1
    installation_id: 5A7DD6EC-651C-47CB-AE93-F2620DBFA927
    last30days_crash_count: 0
    last48hours_crash_count: 0
    localTimeZone: America/Los_Angeles (PST)
    mp_device_model: iMac19,1
    rawAggregatorPref: fdp
    receiptUserId: 48680478401324032
    receiptUserName:
    subscriber: Subscribed
    syncNewAccounts: 1
    system_appearance: dark
    systemTimeZone: America/Los_Angeles (PST)
    tier: Deluxe
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY


    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (can't sign-in)

    BID: 39297

    FI name: Pentagon FCU

    request:
    {
    "credentials" : [
    {
    "value":"<XXX>",
    "key" : "23d99e32-2eee-4454-8c6c-ef08da6d8f5c",
    "encrypted" : false
    },
    {
    "encryptionKeyId" : "357429227873882113",
    "value":"<XXX>",
    "key" : "49dcf394-aef2-4b42-947e-628971c04096",
    "encrypted" : true
    }
    ],
    "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
    "channel" : "FDP_DEFAULT",
    "name" : "Pentagon FCU",
    "includeInvestmentAccounts" : true,
    "clientId" : "F4AFCAD2-E01A-4431-B511-9D77EC3868EB",
    "brandingId" : "39297"
    }

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "ACCEPTED_POLLING_REQUIRED",
    "pollingReference" : "\/institution-logins\/357438759040716545\/poll",
    "id" : "357438759040716545",
    "resource" : {
    "aggregators" : [
    {
    "aggStatusDetail" : "Account not found. No accounts returned - case 106",
    "lastStatusUpdatedAt" : "2022-12-12T20:35:41Z",
    "cpId" : "efb4678a-a9b5-4621-b9cf-608ce97f4114",
    "cpChannel" : "FDP_DEFAULT",
    "aggStatus" : "ACCOUNT_MISMATCH",
    "aggStatusCode" : "FDP-106"
    }
    ],
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : false,
    "id" : "357438759040716545",
    "userModifiedAt" : "2022-12-12T20:35:02Z",
    "modifiedAt" : "2022-12-12T20:37:43.261540998Z",
    "clientId" : "122919B4-1A14-4B24-93CC-04D06DCB489F",
    "isConnected" : true,
    "createdAt" : "2022-12-12T20:35:03Z",
    "institutionId" : "69971867653389576",
    "name" : "Pentagon FCU"
    },
    "clientId" : "122919B4-1A14-4B24-93CC-04D06DCB489F"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-106",
    "aggStatus" : "ACCOUNT_MISMATCH",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Account not found. No accounts returned - case 106"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "357438759040716545",
    "isProcessing" : false
    }
    Thanks for getting back to me with information about your results. I do apologize that this issue is continuing.

    To be clear, is this problem now affecting all of your Pentagon Federal Credit Union accounts? If so, this issue is most likely related to the Open Alert - linked here - regarding a number of error codes that are being noticed in association with Pentagon Federal Credit Union accounts. Any information and all future updates will be provided in the previous link. 

    I hope that this is helpful, and feel free to reach out with any additional questions or concerns. 

    Thank you,

    Quicken Jared 


  • avic
    avic Member ✭✭
    yes, it is affecting all PenFed since about October. but until today I used to get FDP-102 (which is not mentioned in the alert you linked). only today I am getting FDP-106
  • I'm not a techie, just a Quicken customer who has not been able to download transactions from my PenFed accounts since July. It's really inconvenient to manually enter all my credit card transactions! Have you been working with PenFed to resolve the issue? Perhaps move the resolution to a higher priority?
  • avic
    avic Member ✭✭
    > @charlotteeigel79 said:
    > I'm not a techie, just a Quicken customer who has not been able to download transactions from my PenFed accounts since July. It's really inconvenient to manually enter all my credit card transactions! Have you been working with PenFed to resolve the issue? Perhaps move the resolution to a higher priority?

    you can download transaction from PenFed manually and import into quicken, much less error prone than entering all the transaction by hand...

    to download credit card transactions from PenFed, click on the triangle next to "more account in fo ant transactions" at the bottom of the credit card account summary box. from the pull down menu select "Download Transactions"

    do NOT click on the account name, as that will take you to a separate area where you can see transactions, but no ability to download.

    note: in attempt to verify my instruction above, I followed my steps and today I got an error message from PenFed... so you might want to try these instructions in a few days...
  • avic
    avic Member ✭✭
    edited December 2022
    NOTE: there was this new "Pentagon FCU" institution which I noticed when I was on the phone with quicken support. at the time, he told me NOT to use the new FCU but use the original Pentagon Federal Credit Union entry, when I questioned which one to use. got the error.

    later on my own, I tried the "new" financial institution, and got the same error as the original.

    HOWEVER, today, someone posted that the new Pentagon FCU was working for them. I tried it and indeed no error, and it showed all my accounts which I re-linked to the existing quicken accounts.

    so far so good...

    edit: one transaction did not download and I had to add it by hand. will monitor.
  • SM08
    SM08 Member
    I was able to download all transactions from Penfed today without any issues.
  • quipmclean
    quipmclean Member ✭✭
    I hadn't been able to add my new PenFed accounts for several week, but was able to do so today. Yeah !
This discussion has been closed.