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Mouse pointer disappears on quicken only

Johnny54321

Just bought updated to windows 11 and got a quicken subscription. My mouse pointer works everywhere except over the quicken window. Tried sharing my screen with Quicken support and they can see my mouse pointer but I can't. Tried installing multiple times, and messing with mouse settings. Trying this on a Lenovo Yoga laptop. There is an old thread titled "Quicken wireless mouse pointer disappears and program freezes" but is was closed out without posting a solution. Any ideas?

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Johnny54321

Solved!!! My laptop is a 2-in-1 with touch screen. It has a permanently attached keyboard. Windows 11 got rid of the ability to turn on/off tablet mode. My machine was defaulting to tablet mode. I attached a wireless keyboard to turn off tablet mode. Problem solved. Everything works (touch screen, wireless mouse, attached keyboard, and wireless keyboard)

rkmille

That's great, but I don't have a wireless keyboard. Any other suggestions? Same problem. 2-in-1 laptop with windows 11.

rkmille

Well, it seems that simply rebooting solved my problem! Yay!

dora.the.vagabond

this happened to me today too, mouse wouldn't show in any of quicken screen --- but works in all other windows

Iselgis

Same issue. Surface laptop (keyboard is not removable) and mouse pointer doesn’t show when using trackpad. Have been using the touchscreen as a work around but very cumbersome. Rebooting didn’t help. Any other ideas?

Stumpie

I have the same issue with Surface laptop. Very very cumbersome. Is there a fix???

UKR

I don't have a Surface laptop, just an old fashioned traditional laptop.

Going into Control Panel / Mouse Properties under Pointer Options there are several options titled "Visibility". Have you experimented with enabling or disabling one or more of the available settings?

Image: https://us.v-cdn.net/6031128/uploads/editor/i0/lyl95ufaubvn.png

(OK, so this image is from Windows 8.1 ... I know, old fashioned, soon to become a dinosaur)