Cannot connect to Sunlife

ColdCommuter
ColdCommuter Quicken Canada Subscription Member ✭✭
edited January 2023 in Download, Add/Update Accounts (Mac)
Hi - when I try to connect to sunnet I get "denying access to your account", yet I've provided the credentials correctly. It also reports "Care Code: FDP-155"

I've tried both username and account number. What needs to be provided?

Answers

  • John_in_NC
    John_in_NC Quicken Mac Subscription SuperUser, Mac Beta Beta
    You will want to contact Quicken Support: https://www.quicken.com/support#contact-support

    FYI, the 155 error usually means the bank is blocking access to Quicken. (Not just to you, but all Quicken traffic.) The problem is unlikely on your end.
  • ColdCommuter
    ColdCommuter Quicken Canada Subscription Member ✭✭
    Thanks, will do!
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Have you tried this:
    Deactivate all accounts with this bank, even those that have long been closed but are still activated.
    Logon to the bank's website and, for each account, see if they offer QFX (Quicken compatible) download of transactions, one month/one statement at a time or for a specified date range. Download this file and let Quicken import it into the desired account register. Be sure to select the correct account register or you won't like the results. Repeat for all other accounts.
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