Community Homepage
Discussions
Categories
Quicken for Mac
Quicken Lifehub
Quicken Mobile
Quicken on the Web
Quicken for Windows
Support
Quicken Classic
Quicken Simplifi
Getting Started
Community Training FAQs
Using and Improving the Community
Connect and Engage
Announcements & Alerts
Announcements
Alerts, Online Banking & Known Product Issues
Product Ideas
Beta
Home
Quicken Classic for Windows
Investing (Windows)
Anybody experience no Chase transactions downloaded since updating to R45.13?
DRMick
I installed R45.13 on Nov 13. It was supposed to fix download problems. I converted my Chase accounts in Sept to EWC+ and it was working fine until until Nov 14. I'm stuck.
Find more posts tagged with
Accepted answers
All comments
Quicken Jasmine
Hello
@DRMick
,
Thank you for reaching out to the Quicken Community with this question.
We do currently have an ongoing active alert regarding Chase users being unable to download transactions after migrating their accounts. You may follow this
link
to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur.
I apologize for any inconvenience caused.
DRMick
I have discovered that all my banking accounts with EWC or EWC+ does not downloadtransactions since I installed R45.13. The only bank that works is Bank of the West which is still on Direct Connect. Curiously Schwab accounts are still working on EWC+.
DRMick
OK, something happened yesterday. Downloads from EWC banks started working after a 35 day lock out.
Quicken Jasmine
Hello
@DRMick
,
Thanks for reaching back out to update us.
Was there anything you did to cause the accounts to start working again? This is so other users may find this thread and it could aid in them reaching a resolution as well.
I look forward to your response.
DRMick
I restored a previous backup from over 30 days ago before R45.13 was installed and that OSU worked with many transactions and duplicates. So instead of cleaning that up, I went back and tried the most recent file that would not update. Yesterday, 12/19, it worked on OSU with a few new transactions displayed. It seems like that action cleaned out some blockage that occurred on Nov 14. Today OSU worked correctly again and Q is at R45.13. OK so far!
Quick Links
All Categories
Recent Posts
Activity
Unanswered
Best Of
