Citi Visa (Costco) will not update or deactivate accts.

Killer Bee

I have been unable to update two Citibank Visas since November. The downloads have been fairly reliable until 2022. When I attempt to update the accounts now, Quicken freezes, flashes the current date in the date field a couple of times, and then stops responding. It does the same thing when I try to deactivate the accounts. Freeze and crash. I am using Q Deluxe, R45.13, Build 27.1.45.13. I've seen several discussions about this issue and the recommendations to deactivate the accounts, but I can't even do that. Other credit cards and financial institutions update without a problem. The word "Citi" apparently sends Quicken off the deep end. I'd appreciate your suggestions.

isaacsmark

I'm having the same problem. No solution so far.

UKR

If you haven't done so already, please do the following actions:

• Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.

• Reboot Windows.

• Validate and Supervalidate your Quicken data file.

• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

 

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. Click File
2. Select Validate and Repair File...
3. Select Validate File
4. If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
5. Click OK
6. Close the Data Log
7. Close Quicken (leave it closed for about 30 secs)
8. Reopen Quicken and see if the issue persists.

Super Validate:

1. Click File
2. Press and hold both CTRL and Shift keys while you click Validate and Repair File...
3. Select Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for about 30 secs)
7. Reopen Quicken and see if the issue persists.