Error message when updated Quicken

bradjo222
Quicken Windows Subscription Member
I get the below message when attempting to update Quicken. I chatted with a customer service rep who said to restart my computer. I restarted and keep getting the same message. I've had Quicken less than a week. I now ask the community for help. Thank you.
The process cannot access the file 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w1450\base\printenv.exe' because it is being used by another process.
The process cannot access the file 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w1450\base\printenv.exe' because it is being used by another process.
Tagged:
0
Best Answer
-
Well, my solution was to uninstall Quicken and then reinstall. I will check my anti-virus software for the next update.0
Answers
-
Hi @bradjo222,
This type of behavior is usually caused by an anti virus program you have running as a service. You need to make sure that your antivirus application understands that Quicken is a safe application, then try again.
Let me know how that goes or if you have any followups.
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0 -
Pause your antivirus software before updating.Quicken Subscription HBRP - Windows 101
-
Well, my solution was to uninstall Quicken and then reinstall. I will check my anti-virus software for the next update.0
This discussion has been closed.
Categories
- All Categories
- 3 Product Ideas
- 27 Announcements
- 190 Alerts, Online Banking & Known Product Issues
- 18 Product Alerts
- 732 Welcome to the Community!
- 606 Before you Buy
- 1.1K Product Ideas
- 50K Quicken Classic for Windows
- 15.5K Quicken Classic for Mac
- 987 Quicken Mobile
- 775 Quicken on the Web
- 75 Quicken LifeHub