Unable to complete reconcile

MikWills

My account is balanced, but nothing happens when I click the "Done" and "Finish Later" buttons. I am unable to complete the reconciliation.

Quicken Jared

MikWills said:

My account is balanced, but nothing happens when I click the "Done" and "Finish Later" buttons. I am unable to complete the reconciliation.

Hello @MikWills,  

I am sorry about this problem with the Reconcile feature and unresponsive menu options. Thank you for letting us know about this here on the Quicken Community.

First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen while Quicken is open, then proceed through the steps listed below, in order:

1. Navigate to File
2. Select Validate and Repair File...
3. Select Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists. 

If you are still noticing difficulties after you have attempted those recommendations, you may try the following: 

1. Navigate to File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Select Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I look forward to hearing back from you about your results.

Thank you,

Quicken Jared