Ongoing Citi download fails

BBCT Member ✭✭
I have been a loyal Citi credit card customer for decades. I hope someone from Citi reads this.

I have stopped using all my Citi credit cards because they no longer download into Quicken. I have switched to the Wells Fargo Active cash card, which also pays 2%, just like the Citi Double Cash card.

Citi: You are LITERALLY chasing business away. Fix it!


  • UKR
    UKR SuperUser ✭✭✭✭✭

    Have you authorized Quicken to be granted access to your Citi accounts? Have you checked that this is still in effect?

    Logon to the Citi website, locate the Settings page and select Manage Desktop Apps.

    On that page make sure that "Quicken (Windows or Mac)" has access to your accounts. If not, use the "Add Access button" to set it up.

  • James Marshall
    I do not want to automatically allow Quicken access to my bank. I just want to do what I have always done - manually download QFX statement and upload into Quicken account. Why is this such a problem? It has worked smoothly for years.
  • rgdegraff
    rgdegraff Member ✭✭
    I started 2 weeks ago having problems connecting to Citi Cards to download transactions. Quicken tells me this is an ongoing problem and they are working on it.
  • Doninthewater
    Doninthewater Member ✭✭
    I'm having the same problem. Long-time Citi Card(Costco) user with Quicken
  • kerrydeare
    kerrydeare Member ✭✭
    Same issue. Citi is flawless for one user, and not for a second user. I manage both users and have done so for decades, formerly with total success. I have run through the "usual suspects" to cure this, but the issue persists.
  • Richard10570
    Richard10570 Member ✭✭
    It's a disgusting mess.
This discussion has been closed.