PNC Bank direct Connect is not working. Got new Oin from Bank and cannot setup online !Keeps getti

Question

Keeps getting error code and was on long discussion with PNC bank and they say it is a Quicken issue

They say as document to wait 1 hour and then close quicken , log back in Quicken and try again??

I cannot find this thread detailing steps to fix login to PNC!!

Boatnmaniac · Answer

@tparr64681- You mentioned a couple of CC error codes.  CC error codes are usually for Express Web Connect errors.  If you were having a Direct Connect error code I would have anticipated seeing one that starts with OL.

Before proceeding, I suggest you back up your data file.

Do you have more than one PNC account?  If so, have each of those accounts been deactivated?  In not, deactivate them all.

PNC has several different setup options in Quicken.  Selecting the wrong one will return errors...and most likely they will be CC error codes because I believe most of the PNC connection options are for the EWC connection setup.

For Direct Connect you should be selecting the PNC Bank - Direct Connect option.

Also, you mentioned that you were provided new login information by PNC.   Did you get both a CustomerID and a PW from PNC?  If so, then be sure to use both of those during the set up.  (You might need to use that new PW you created, instead.  Try one and if that doesn't work then try the other.)

If you got only a new PW from PNC, then you should use your SS number for the CustomerID (I cannot remember if dashes are to be included or not included so if one does not work then perhaps the other will).  Do not use your UserID for logging into your online PNC account.

During the setup process, if Quicken prompts you, be sure to Link the download(s) to the appropriate account(s) in Quicken.  If the accounts have not already been set up in Quicken, then Add the accounts to Quicken.

You might have gone through all of this already but with so many different connection setup options for PNC it is a pretty common that something is missed or misunderstood during the setup process.

Did any of this help?

Quicken Jared · Answer

Hello @tparr64681,

I am sorry about this problem remaining even after making use of the steps in the previous Support Article. Thank you for updating us about what is happening.

Note that the steps in the following Support Article, linked here, are relevant if you are now experiencing the CC-929 error code. Let us know if proceeding through these steps seems to resolve this new error.

We hope to hear about how this works for you.

Thank you,

Quicken Jared

tparr64681 · Answer

i have tried several times now with PNC bank on phone 
 just now got error CC-929