ryanrappa said: I'm having an issue with a loan account with a variable interest rate. I am unable to edit or delete most of the variable interest rates, and when I try to add a new interest rate Quicken freezes. I am also unable to change the payment amount; when I try to do so using the edit Monthly Payment feature (which pops up Loan Details box) the payment amount doesn't change after I hit ok. I have validated and super validated my file.
Have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here.
Let us know how this works!
ryanrappa said: Hi Jared, I followed the unsintall and reinstall instructions; the problem continues. Grateful for further help!
If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
ryanrappa said: Hi Jared, I followed your instructions to sign out of my data file completely and then sign back in. Unfortunately, that did not solve the issue.
