Where should I look?

gwpotter

I have a Citibank Card that was unused for months. Resumed using it mid December. It has a total of seven (7) charges since the last September 2022 statement which has a zero balance.

My register has seven charges -- a total of $540.59. The Citibank Website shows the same charges and balance.

I do have a pending transaction on the Citibank website of $52.37 and that also is in my register.

Today I download my transactions and Quicken says I downloaded the Citibank card at 7:08am along with my other accounts.

The Reconcile system indicates an error. Quicken software says the OnLine Balance is $439.46 and a Quicken Balance of $540.59 ---- a difference of $101.13

I update my Quicken every morning - and this is the first issue since I resumed using the card in mid December.

It is almost as if some how the servers at Quicken have a value for my credit card that is in error. Certainly possible, but really??

I did try to force the system to download/update by clicking the "Update" button in the Connectivity Status window, but the system does not show a more recent update.

UKR

• Double-check the account's Opening Balance transaction. Is it the correct amount?
• Is there more than one Opening Balance transaction in your register? There should only be one, ever, as the first transaction in your register by date ...
• Are there any Balance Adjustment transactions in the register? Again, there shouldn't be. Discrepancies like duplicate or missing transactions or incorrect amounts need to be resolved.
• Are there any downloaded transactions that are marked as not reviewed?
• Are there any downloaded transactions that need to be matched to an existing register transaction? That's what causes duplicates ...