Incorrect password wrongly reported

I used to be able to download transactions for this credit card account. Now this happens:

When I attempt to download transactions for a US Bank credit card, Quicken reports CC-503 and no transactions are downloaded. The userid and password are correct. The error message is erroneous. How do I fix this?
Version: R45.21 Build 27.1.45.21

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @andy.chalk,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-503.

    I hope this helps!
    -Quicken Anja
  • andy.chalk
    andy.chalk Member ✭✭
    I have already done that. It just repeats the possible user errors. This is not a user error. Next suggestion?
  • andy.chalk
    andy.chalk Member ✭✭
    BTW: I program computers for a living, so you assume that I have read and followed support articles. This is a Quicken error.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thanks for following up.

    If the instructions provided in the support article fail to resolve the issue, then you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thanks.
    -Quicken Anja
  • andy.chalk
    andy.chalk Member ✭✭
    Thanks. These forums seem very limited. A test of "can you read the instructions".