Incorrect password wrongly reported

andy.chalk

I used to be able to download transactions for this credit card account. Now this happens:

When I attempt to download transactions for a US Bank credit card, Quicken reports CC-503 and no transactions are downloaded. The userid and password are correct. The error message is erroneous. How do I fix this?
Version: R45.21 Build 27.1.45.21

Quicken Anja

Hello @andy.chalk,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-503.

I hope this helps!

andy.chalk

I have already done that. It just repeats the possible user errors. This is not a user error. Next suggestion?

andy.chalk

BTW: I program computers for a living, so you assume that I have read and followed support articles. This is a Quicken error.

Quicken Anja

Thanks for following up.

If the instructions provided in the support article fail to resolve the issue, then you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thanks.

andy.chalk

Thanks. These forums seem very limited. A test of "can you read the instructions".