Coastal Federal Credit Union - FDP-101 (QMAC)

dwvaughn
dwvaughn Member ✭✭
edited January 12 in Download, Add/Update Accounts (Mac)
Coastal did a system upgrade over the weekend and since then I have not been able to download transactions. It says "We are unable to connect to Coastal Federal Credit Union." and gives an error code of FDP-101. I can log into Coastal's website in a browser just fine. I've tried many times over the last couple of days and I get the exact same error message every time.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello again,

    Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

    This issue has been escalated internally and our teams are working to resolve this, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
«1

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @dwvaughn,

    Thank you for telling the Community about your issue, though we apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow this error-specific support article regarding error 101.

    I hope this helps!
    -Quicken Anja
  • Bob Gabor
    Bob Gabor Member ✭✭
    Same here...it started failing yesterday morning for me.
  • dwvaughn
    dwvaughn Member ✭✭
    I tried the solution suggested by Quicken Ana and it did not work. After I entered my login credentials for Coastal I get the same error message. Here are the details:

    An unexpected error occurred
    Please try again later.
    Care Code: FDP-101
    Details:
    CP_SCRIPT_ERROR
    org.json.JSONException: Duplicate key "interestPreviousYear"
  • dwvaughn
    dwvaughn Member ✭✭
    > @Quicken Anja said:
    > Hello @dwvaughn,
    >
    > Thank you for telling the Community about your issue, though we apologize that you are experiencing this.
    >
    > If you haven't already, please take a moment to review and follow this error-specific support article regarding error 101.
    >
    > I hope this helps!

    Thanks, Anja. Unfortunately this didn't work. I put the details in a separate comment.
  • scross4321
    scross4321 Member ✭
    I am also getting this error since updating to the latest Quicken release the other day.
  • davidff
    davidff Member ✭✭
    Hello - I too am having the same issue:

    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (MFA response problem)

    BID: 9250

    FI name: Coastal Federal Credit Union

    response:
    {
    "status" : "AGGREGATION_IN_PROGRESS",
    "institutionLoginId" : "279693131038380032",
    "isProcessing" : true
    }

    pollResponse:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-101",
    "aggStatus" : "CP_SCRIPT_ERROR",
    "isProcessing" : false,
    "cpAggStatusDetail" : "org.json.JSONException: Duplicate key \"interestPreviousYear\""
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "279693131038380032",
    "isProcessing" : false
    }
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
  • lmetzger
    lmetzger Member ✭
    Status for this to be fixed? It's a JSON parsing Error, i.e. the schema being used by your parser does not match the schema published by Coastal or Coastal's is sending data that does not match the JSON schema.
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello again,

    Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

    This issue has been escalated internally and our teams are working to resolve this, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
  • Dory7268
    Dory7268 Member ✭
    Same issue. This really needs to be addressed as quickly as possible.
  • lewitt1
    lewitt1 Member ✭
    Same issue ... and have tried to reset the online account access.
  • Customer
    Customer Member ✭✭
    Plus 1 - same errors as everyone else
  • rjlawlerjr
    rjlawlerjr Member ✭✭
    edited January 13
    Do we also need to bug CFCU?
  • Bob Gabor
    Bob Gabor Member ✭✭
    > @rjlawlerjr said:
    > Do we also need to bug CFCU?

    It seems Coastal is aware of the issue. When I went to their website to manually download this week's transactions, I noticed a message at the top: "Notice: Quicken is currently unavailable. We are working to resolve the issue and apologize for the inconvenience."
  • dwvaughn
    dwvaughn Member ✭✭
    I can connect to Coastal now without getting an error message, but it's not downloading new transactions. I also saw the message on the Coastal site that says Quicken is currently unavailable.
  • Bob Gabor
    Bob Gabor Member ✭✭
    > @dwvaughn said:
    > I can connect to Coastal now without getting an error message, but it's not downloading new transactions. I also saw the message on the Coastal site that says Quicken is currently unavailable.

    Same here...no more error message, but no downloaded transactions.
  • rjlawlerjr
    rjlawlerjr Member ✭✭
    Me too, connection, but no transactions. I spent some time online with Quicken tech support too. We deactivated and reactivated my accounts at CFCU, and the accounts are recognized as they display the the proper balances, but no new transactions are loaded. I sent a note to CFCU support and they said that the connection issue needs to be fixed by Quicken. So how do we start seeing new transactions being downloaded?
  • Customer
    Customer Member ✭✭
    Same. Reconnected, but no updated transactions.
  • kbiegert
    kbiegert Member ✭
    Having the same issue still today. Have reconnected but no updated transactions.
  • Vann
    Vann Member ✭
    Still not downloading transactions 1-17-2023.
  • rjlawlerjr
    rjlawlerjr Member ✭✭
    Reference Quicken Alert - https://community.quicken.com/discussion/7927516/new-1-12-23-coastal-federal-credit-union-cc-601-fdp-101#latest

    It seems I don't have a way to comment on that alert page, so I will ask here. Quicken, when can we get a status on this problem? I can connect now, but I have not been able to download new transaction since last weekend. This is starting to impact my book keeping. Very frustrating to NOT get any updates from Quicken.
  • Vann
    Vann Member ✭
    1-19-23 I am able to download which seems to be a function of Coastal's system update as the cause and fix. The downloading now it connects seems to be a Quicken issue. It is has been 7 days since I have had a single item download on 7 different Coastal Federal accounts.

    Any chance this can be stepped up? We subscribe for this service to be active and functional.
  • JimboF
    JimboF Member ✭
    1-20-2023 still can't download transactions. i have multiple tickets open, and chatted with support last night. they said it has been escalated, but could not give me any additional information, including projected resolution time. they did ask me to submit another trouble report, with connection logs, etc. this is very frustrating. my main checking acct is with coastal. it needs to be resolved before january statements are issued.
  • Tom Scanlan
    Tom Scanlan Member ✭✭
    1-23-2023 from Quicken chat support: This issue has been escalated to our production team, and we have been working with Intuit and the bank. Right now I don't have any updates either. We don't have an estimated time for completion.
  • gadams6584
    gadams6584 Member ✭
    edited January 24
    When I contacted Coastal this is the reply I received:

    Thank you for contacting us. We apologize for the inconvenience this has caused. There was a recent update to our online banking platform which has likely caused a disruption to third-party aggregators including Quicken. Since, these systems use screen-scraping to pull your Coastal account information into theirs, the change will disrupt those accounts. Quicken will need adapt which may take a few days to a few weeks because they did not start their process until after our changes went live. We realize this can be an inconvenience, and we have an active and open ticket for this to be resolved. At this time we do not have an ETA for the resolution. Please feel free to contact us if you should need additional assistance. Thank you for choosing Coastal and have a great day!

    Sincerely,
    Contact Center Specialist Christianne Wilson

    Is Quicken doing anything to address this problem?
  • defender90rover
    defender90rover Member ✭✭
    I was able to download transactions just now - 1/24/23 around 10:45am
  • gadams6584
    gadams6584 Member ✭
    Thank you...and yes, I was finally, just now, able to download my account!
  • JimboF
    JimboF Member ✭
    Yes!!! -- i can download transactions as well!!!
  • rjlawlerjr
    rjlawlerjr Member ✭✭
    Me too! Thank you Quicken and all involved.
  • dwvaughn
    dwvaughn Member ✭✭
    I am able to download transactions also. It appears this has been solved.

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