Care Code: FDP-106 - error with HSA Bank

upstatenyer

Care Code: FDP-106

Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

$app_build_number: 611.47347.100
$app_version_string: 6.11.3
$model: MacBookPro16,2
$os_version: 13.1
$screen_height: 900
$screen_width: 1440
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 09269921-658C-4843-80B1-8176973DFB28
cloudStatus: 32
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2017-09-19 10:38:46 +0000
dataset_id: 80514405694979328
dataset_platform: QMAC
date (EST): 2023-01-12 22:01:12
date (GMT): 2023-01-13 03:01:12
date (PST): 2023-01-12 19:01:12
document_qcs_id: 37231705834704384
documentUserId: 37231705834704384
early_access: 0
installation_id: EEC633C0-69D5-409B-A61D-E07CB1D15DE3
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 2A87DDC2-086C-4AFE-A3CE-2511FA3DB3B1
localTimeZone: America/New_York (EST)
mp_device_model: MacBookPro16,2
rawAggregatorPref: fdp
receiptUserId: 37231705834704384
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: dark
systemTimeZone: America/New_York (EST)
tier: Premier
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY


errors count: 1

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error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (MFA response problem)

BID: 25899

FI name: HSA Bank

request:
{
"mfaResponses" : [
{
"key" : "cRJGRIQlzQRo3PlRNDiA+pCQhUZkxOQkAr+mPdtSixeTssH2SDBPue\/YQbjmY7q2",
"response" : "517355"
}
]
}

response:
{
"status" : "AGGREGATION_IN_PROGRESS",
"institutionLoginId" : "361971193686003456",
"isProcessing" : true
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-106",
"aggStatus" : "ACCOUNT_MISMATCH",
"isProcessing" : false,
"cpAggStatusDetail" : "Account not found. No accounts returned - case 106"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "361971193686003456",
"isProcessing" : false
}

Quicken Anja

Hello @upstatenyer,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error 106.

I hope this helps!