Help->Contact Support->Log Files; Shows Navigation to webpage cancelled

hansenb40

Can't look at log files. Appears to bring up an internal browser with title bar 'Navigation Canceled' (spelled wrong, sic) with the content 'Navigation to the webpage was canceled' (again spelled wrong).  Clicking 'Full browser' says this site can't be reached and appears to go to url http://qw.exe/qw?bgt=CustCare.pnf

How do I get to the log files?

hansenb40

Previous is on windows 10, release 46.12

hansenb40

ok, canceled is spelled correctly. Either form is acceptable.

UKR

The last Quicken software update may not have worked correctly.
Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.

hansenb40

@UKR Tried your suggestion. Same problem.

Rocket J Squirrel

Close Quicken and delete the folder C:\Program Data\Quicken\Cache. Then restart Quicken and this should work again.

hansenb40

@Rocket J Squirrel  Thanks that did the trick. Now I can figure out what's going on with my other problem.