No pending online payments, but still can't delete online biller

One of my online billers has a phantom online bill preventing me from deleting the biller.

Steps taken so far:
1. All online bills have been processed and posted.
2. All pending online bills have been deleted.
3. All online billers have been deleted, save for the one with the error.

Telephone rep was helpful in clearing-out the queue, but the error persists . . .

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Dexter42,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest you try to Review and Repair Online billers first, then see if it will allow you to remove the online billers you wish to delete. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.



    Once that is done, please navigate back to the gear icon and click Manage Online billers and attempt to remove the Online billers you wish to delete.

    Let us know how it goes!
    -Quicken Anja