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46.12 Crashes on Schwab Update

Rocky47

Quicken hangs with a grey screen when accepting Schwab checking transactions. Upon restart check register will not even accept manual entries.

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Comments

Quicken Jasmine

Hello @Rocky47,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Please let me know how this goes.

Rocky47

I had run validate when the problem first occurred and it showed no errors. Super validate also does not show errors. I am still unable to manually enter transactions into my Quicken Schwab bank account. both the enter key and the save symbol on the rigister cause the entered transaction to disappear and not be reflected in the register.

Rocket J Squirrel

Check your Schwab register sort order. Often when we hear "my newly entered transactions are disappearing", it's because the register sort order has gotten changed from the usual Date or Order Entered or Date/Order Entered. This causes the new transactions to sort off the screen instead of landing at the bottom.

Rocky47

Rocket: Thanks for the suggestion. We Bullwinkle folks need to stick together. Unfortunately the sort order is "by date"