CC-508 from Credit Union

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dahdojp
dahdojp Member ✭✭
I keep getting this error. When I first received it, the CU Bank did have a new page that I needed to review and accept, which I did a week ago. However, I'm still getting this error and reconfirmed when I logged into CU, that there is no other window/pop-up page. I even went thru resetting account from Quicken to no avail. ERROR is:
CC-508 - Financial institution has new page or pop=up window that needs your response.

Answers

  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
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    dahdojp said:
    I keep getting this error. When I first received it, the CU Bank did have a new page that I needed to review and accept, which I did a week ago. However, I'm still getting this error and reconfirmed when I logged into CU, that there is no other window/pop-up page. I even went thru resetting account from Quicken to no avail. ERROR is:
    CC-508 - Financial institution has new page or pop=up window that needs your response.
    Hello @dahdojp,   

    We are sorry to hear about this issue with online banking services and the CC-508 error message. Thank you for looking to the Quicken Community for assistance.

    First, if you haven't already, I recommend reviewing the information provided in this Support Article. I would be interested to hear about how this affects the situation.

    Let us know about your results.

    Thank you,

    Quicken Jared 
  • dahdojp
    dahdojp Member ✭✭
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    went thru the article and completed the instructions. Still receiving the error
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
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    dahdojp said:
    went thru the article and completed the instructions. Still receiving the error
    Hello @dahdojp,   

    Thanks for letting me know about these developments. We are sorry that this error message is continuing.

    What financial institution is associated with the affected accounts? Knowing this may help us isolate the issue further.


    I hope to hear back from you soon.

    Thanks,

    Quicken Jared 
  • dahdojp
    dahdojp Member ✭✭
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    IQ Credit Union
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
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    dahdojp said:
    IQ Credit Union
    Hello @dahdojp,  

    Thanks for answering my earlier question about the banking institution involved. 

    If this problem continues after the instructions from earlier were attempted, then it will be necessary to reach out to Quicken Support. You can do this with the information provided in this link. They will need to document and troubleshoot this issue in greater details with the resources and tools uniquely available to them. I wish that I could provide additional assistance from the Quicken Community, but this will be the primary way to proceed in these circumstances. 

    I hope that this is helpful, and feel free to reach out with any additional questions or concerns. 

    Thank you,

    Quicken Jared
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