Chase Bank Online Balance Downloaded

Vincent Thacker
Vincent Thacker Member ✭✭
edited February 2023 in Download, Add/Update Accounts (Windows)
I have noticed that over the past couple of months that the online balance that is downloaded from my Chase bank checking account includes pending transactions. Because of this, I cannot reconcile the account until all transactions have been cleared and downloaded. Anyone else having this issue?

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  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    Vincent Thacker said:
    I have noticed that over the past couple of months that the online balance that is downloaded from my Chase bank checking account includes pending transactions. Because of this, I cannot reconcile the account until all transactions have been cleared and downloaded. Anyone else having this issue?
    Hello @Vincent Thacker,   

    We are sorry about this issue with incorrect account balances and pending transactions. Thank you for looking to the Quicken Community for assistance.

    Unfortunately, given the nature of this issue, it will be necessary to reach out to Quicken Support. You can do this with the information provided in this link. They will need to document and troubleshoot this issue in greater details with the resources and tools uniquely available to them. I wish that I could provide a resolution from the Quicken Community, but this represents the next necessary step in addressing this issue.

    I hope that this is helpful, and feel free to reach out with any additional questions or concerns. 

    Thank you,

    Quicken Jared 
  • Don Gollahon
    Don Gollahon Member ✭✭
    Vincent, did you ever get this resolved? This has been going on for me since October. I have yet to get anything to reconcile this month for my Chase accounts. I've left several messages over the months with Quicken support all to no avail.
    This is ridiculous. They have to know what is causing this issue by now, yet no fix.
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