kiwi_e said: Hi there, I recently found there is an option to connect with the connectyourcare.com(now part of Optum Finance), but every time when I tried to add my account after I entering the credentials, it just says there is some errors connecting to Optum Finance. Want to troubleshooting here to see if it is an known problem. I'm using Quicken for Mac.
kiwi_e said: > First, what error messages, in particular, are you seeing? Are there any error codes associated with them? When did this begin, roughly speaking? Yes, it says An unexpected error occurred. And the Care Code: FDP-101. Please find the attached screenshot. I just noticed this, so this happened today(01/26/23). I don't know when the issue first occurred.
kiwi_e said: Hi Jared, I haven't add any account with this FI before, so I don't think this support article will work for me. I have nothing executable in this article.
If you have the chance, it would help us to troubleshoot the situation if you could save a backup by going to File > Save a Backup... in the upper menu at the top of the screen while Quicken is open and then create a new 'test' data file by following the steps listed below:
You may then add your Optum Finance-affiliated accounts in the newly created data file by by navigating to the Add Account button in the Tools menu in the upper left-hand side of the screen, or in the upper central-left hand side denoted by the '+' symbol then choosing your financial institution and entering your credentials as prompted. I am curious whether or not these issues continue in this data file.
Let us know about your results, if you get the chance.
Thank you,
Quicken Jared
