Prompted for Citizens Bank Credentials While Trying to Authorize AmEx

System
System Member admin
edited March 2023 in Download, Add/Update Accounts (Mac)
This discussion was created from comments split from: Botched Amex Re-Authorization.

Comments

  • nsos
    nsos Quicken Mac 2017 Member ✭✭
    I feel this is seriously broken and not related to some AmEx switchover. I have seen this same behavior for the past week+, well before this cutover. Previously, I had gone through that process, selected link, and STILL had new accounts created.

    Today, I cannot even get that far. I select add account, pick American Express. The next screen asks me to authorize by clicking Sign In. After clicking Sign In I see a window briefly that says "opening your browser".

    Then I see a window, helpfully titled "Window", which is asking for credentials for my Citizens Bank account (I know this because of the customer ID presented). I am not trying to reconnect my Citizens account. Not sure what is going on .

    So I cancel that window and continue with the AmEx authorization. I choose link accounts. And AGAIN it asks me for my Citizens Bank credentials.

    I agree with the OP. Something seems botched.
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    nsos said:
    I feel this is seriously broken and not related to some AmEx switchover. I have seen this same behavior for the past week+, well before this cutover. Previously, I had gone through that process, selected link, and STILL had new accounts created.

    Today, I cannot even get that far. I select add account, pick American Express. The next screen asks me to authorize by clicking Sign In. After clicking Sign In I see a window briefly that says "opening your browser".

    Then I see a window, helpfully titled "Window", which is asking for credentials for my Citizens Bank account (I know this because of the customer ID presented). I am not trying to reconnect my Citizens account. Not sure what is going on .

    So I cancel that window and continue with the AmEx authorization. I choose link accounts. And AGAIN it asks me for my Citizens Bank credentials.

    I agree with the OP. Something seems botched.
    Hello @nsos,   

    We are sorry about this problem with online banking services. Thank you for inquiring about this here on the Quicken Community. 

    If you have the chance, it would help us to troubleshoot the situation if you could save a backup by going to File > Save a Backup... in the upper menu at the top of the screen while Quicken is open and then create a new 'test' data file by following the steps listed below:

    1. Navigate to File
    2. Select New
    3. Select Start from scratch
    4. Click Next
    5. Click Next
    6. Choose Don't use Quicken Mobile & Web
    7. Click Next 

    You may then add your American Express-affiliated accounts in the newly created data file by by navigating to the Add Account button in the Accounts menu in the upper left-hand side of the screen, or in the upper central-left hand side denoted by the '+' symbol then choosing your financial institution and entering your credentials as prompted. I am curious whether or not these issues continue in this data file. 

    Let us know about your results.


    Thank you,

    Quicken Jared 
This discussion has been closed.

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