Getting CC-592 error with Citibank

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I struggle to understand why I should continue to pay Quicken money for a product which has had a known problem for 9 months with no resolution. All they seem able to do is post a weekly update to the discussion forum which reads...

"This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc becomes available. We apologize for any inconvenience and appreciate your patience."

The issue is a simple authentication issue that Quicken seems to have with Citibank. How difficult is it to have an engineer in each organization get on a call to resolve. I think waiting 9 months is being more than patient. Quicken fix the problem.
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