cc-502 errors with citi cards to update card transactions.

Still cc-502 errors with citi cards when attempting to update card transactions. It was a huge issue/topic in the community since last summer. What is the update of resolution of this issue? I went to and Manage Desktop Apps to verify, but how should I verify? I selected Update Now in the Grear Icon. The time (10 minutes) was expired. Could someone explain how to download transactions from Citi website to export into Quicken? Or did anyone deactivate and activate the account? If you did, was it successful?


  • Quicken Jasmine
    Hello @abeto

    Thank you for reaching out to the Quicken Community. 

    We do currently have an active alert regarding CitiBank users receiving a CC-502 error message when attempting to update their accounts. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I apologize for any inconvenience caused in the meantime. 

    -Quicken Jasmine

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