Asked to Reauthorize Closed Chase Account

DK-MGIL

An earlier chain on this problem was closed as having been answered even though it has not been resolved. As previously reported, when I download transactions, I am asked to authorize a Chase mortgage account which was closed (a duplicate was created during the Chase conversion, leading to closure of the original). Every time I go to download transactions, I get a reauthorization screen and have to click on "remind me next time" to bypass the opening screen. Then on the next screen (account list), I have to leave unchecked the listing of the closed account. Despite many updates since the Chase change, this problem persists. If I do try to click on the reauthorize button, the process has no impact since all the valid Chase accounts are already working properly.

Quicken Jared

DK-MGIL said:

An earlier chain on this problem was closed as having been answered even though it has not been resolved. As previously reported, when I download transactions, I am asked to authorize a Chase mortgage account which was closed (a duplicate was created during the Chase conversion, leading to closure of the original). Every time I go to download transactions, I get a reauthorization screen and have to click on "remind me next time" to bypass the opening screen. Then on the next screen (account list), I have to leave unchecked the listing of the closed account. Despite many updates since the Chase change, this problem persists. If I do try to click on the reauthorize button, the process has no impact since all the valid Chase accounts are already working properly.

Hello @DK-MGIL,      

We are sorry about this problem with reauthorization. Thank you for alerting us to this here on the Quicken Community.

Given the nature of this problem, and the financial institution involved, I recommend reaching out to Quicken Support. You can do this with the information provided in this link. They will need to work with you in order to troubleshoot and diagnose this issue in greater detail with the tools and resources available to them, uniquely. I do wish that we could provide more advice from the Quicken Community, but Support's help will be necessary in this situation.

I hope that is helpful, and feel free to reach out with any additional questions or concerns.

Thank you,

Quicken Jared