Flagstar Bank error: "Sorry. We encountered an error. (it's not your fault.)

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This discussion was created from comments split from: Flagstar Bank.


  • Rick_A
    Rick_A Member ✭✭
    I'm also having the same problem. When I try resetting the account Quicken gives the error: "Sorry. We encountered an error. (it's not your fault.)
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Rick_A,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already please take a moment to review this support article regarding the error you described.

    As stated in the article, you will need to contact Quicken Support directly for further assistance as our support agents will need to collect and review your log files and may likely be required to file an escalation in order to resolve.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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