Cannot download Fidelity Credit Card

drcotlar

Trying to download Fidelity Credit Card transaction. When signing into Elan with correct log on info, I am being asked for the weight on my driving license. That is not one of my security questions.

drcotlar

Trying to download Fidelity Credit Card transaction. When signing into Elan with correct log on info, I am being asked for the weight on my driving license. That is not one of my security questions.

Quicken Jared

drcotlar said:

Trying to download Fidelity Credit Card transaction. When signing into Elan with correct log on info, I am being asked for the weight on my driving license. That is not one of my security questions.

Hello @drcotlar,   

We are sorry about these strange requests for security verification. Thank you for seeking assistance here on the Quicken Community.

If you have the chance, it would help us to troubleshoot the situation if you could save a backup by going to File > Save a Backup... in the upper menu at the top of the screen while Quicken is open and then create a new 'test' data file by following the steps listed below:

1. Navigate to File
2. Select New
3. Select Start from scratch
4. Click Next
5. Click Next
6. Choose Don't use Quicken Mobile & Web
7. Click Next 

You may then add your Fidelity-affiliated credit accounts in the newly created data file by by navigating to the Add Account button in the Accounts menu in the upper left-hand side of the screen, or in the upper central-left hand side denoted by the '+' symbol then choosing your financial institution and entering your credentials as prompted. I am curious whether or not these issues with unusual verification requests continue in this data file. 

Let us know about your results. 

Thank you,

Quicken Jared