Quicken stopped downloading transaction in all accounts

allion

Quicken suddenly stopped downloading transactions in all my bank and credit card accounts. Yesterday I noticed that so I downloaded transactions on a specific credit card instead of the global download and that seemed to work only I found out later that it skipped two days. This individual account download no longer works for bank or credit card accounts.
Quicken does get the correct online balance from the banks but no transactions are downloaded.

Any one experiencing similar issue or have any ideas to fix? Thanks in advance

Quicken Anja

Hello @allion,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

allion

Hi, and thanks for the quick reply. I started Quicken today and immediately got an update. So I tried without any of the steps above and my accounts are downloading transactions again. However, there's a gap in transactions between 2/3 and 2/8, basically when the download wasn't working but I guess I'll enter those manually and see how this goes going forward

allion

I went ahead and tried your suggestion and Quicken downloaded all transactions including missing ones. Thanks very much for your help

Quicken Anja

@allion Thanks for the update! Glad to hear your issue has been resolved.