What changed? Credit Card Balance Issue.

GB42 Member
Something happened to where my Visa credit card account balance went from negative to positive and new charges are being subtracted from that balance rather than added.
How do I correct?


  • UKR
    UKR SuperUser ✭✭✭✭✭
    Is the register's sort order still listing all transactions sorted by Date in ascending order?
    Check to see if the "Date" column header has a triangle (▴ ▾) next to it, triangle pointing up.
    If it's pointing down or some other column header has the triangle, click the Date column header to sort the register by Date.
    Once you're sure that the register is sorted correctly and not filtered or showing the results of a search only compare the register transactions to a printed statement from the bank's website. Look for duplicate or missing transactions. Look for incorrect amounts. Look for negative amounts (charges) recorded as positive amounts (refunds).
  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭

    Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

    If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.

    Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.

     The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

    See this for more info.....

    A Positive (Black) Balance in a Credit Card Account 

    I'm staying on Quicken 2013 Premier for Windows.

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