One Step Update Dead?

MJB

Quicken Version R47.15 not downloading ANY transactions (Wells Fargo, Chase, American Express, .....)

Quicken Anja

Hello @MJB,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

Did anything specific occur prior to this issue starting (installed a new update release, restored a backup, etc)?

To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password 

Once that is done, see if the issue still continues to persist.

I hope this helps!

Quicken Anja

Hello @MJB,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

Did anything specific occur prior to this issue starting (installed a new update release, restored a backup, etc)?

To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password 

Once that is done, see if the issue still continues to persist.

I hope this helps!

MJB

Problem resolved.
Thanks

djcorn

Didnt work.

aigray

I have the same issue with my Chase accounts. One step update does not work each day unless I sign out and in as a different user. then it works. i have been on 9 different calls with the support team and still have the same issue.

ramsfancr

I have not been able to download transactions since last summer, and keep getting told that they are working on it but each month there is no ETA. Now I cannot download from American Express. [Removed - Rant]