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Upgraded from Starter to Deluxe but can't download

DebbieD

:( Just purchased upgrade with my renewal, but email confirmation did not include an activation code and my desktop version still shows as Starter. No download link in my online account even though it does show the purchase and lists it as an upgrade! What do I do? All help screens gave conflicting info!

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Greg_the_Geek

I suggest resetting the Quicken ID associated with the data file:

Select Edit > Preferences...
Select Quicken ID, Sync & Alerts
Select Sign in as a different user
Enter yes
Select Sign Out
Enter the original Quicken ID
Enter the original Quicken ID password
Select SIGN IN
Select Done

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