Upgraded from Starter to Deluxe but can't download

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DebbieD
DebbieD Member ✭
edited March 2023 in New to Quicken/Getting Started (Windows)
:( Just purchased upgrade with my renewal, but email confirmation did not include an activation code and my desktop version still shows as Starter. No download link in my online account even though it does show the purchase and lists it as an upgrade! What do I do? All help screens gave conflicting info!

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  • Greg_the_Geek
    Greg_the_Geek SuperUser ✭✭✭✭✭
    edited February 2023
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    I suggest resetting the Quicken ID associated with the data file:
    1. Select Edit > Preferences...
    2. Select Quicken ID, Sync & Alerts
    3. Select Sign in as a different user
    4. Enter yes
    5. Select Sign Out
    6. Enter the original Quicken ID
    7. Enter the original Quicken ID password
    8. Select SIGN IN
    9. Select Done
    Quicken Subscription HBRP - Windows 10
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