Loan Payment Reminder Not working When Online Bill Pay Is Checked

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When "Online Bill Pay" is checked and "Done" is clicked, the "Setup Online Payee" window appears. When an Online Payee, that's been in use for many months is selected, all the fields except for the Name are blank. If I fill them in, the msg that the payee exists and and asks if I want to use that information. If I say "yes" the fields are still blank. I don't to make a new name and have a duplicate. The only way out is "Cancel" and cancel the Loan Reminder.
Is there a way to get a Loan Reminder linked to a loan with a Online Payee correct?

Thanks
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