How to deal with Credit card accounts where the balance in quicken does not match the Credit card

Hi, I'm new to Quicken and so far, I like it. I'm Dedicated to making this work, but there are many things I don't know or understand yet. My main purpose is to get my credit card debit under control. I have an account where the credit card company says the balance owed is a few hundred dollars but quicken has my balance as a credit of several thousand dollars, as if I massively overpaid the company (chase). How do I deal with this situation? As far as I can tell the transactions are all correct. The history goes back 2 years but not back the start of the account of course. Am I supposed to put an adjusting transaction in at the beginning of the history?

Thanks So Much from a newbie!

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