Unable to Access Quicken After Installing Update

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System
System Member admin
This discussion was created from comments split from: Quicken refuses to open and the site doesn't give access to download.

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  • johnbrowntv
    johnbrowntv Member
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    Same here. My program installed an update this morning and I've lost access to everything. Then it says my membership has expired. When I log into fix it, the system says "you are up to date. Come back when your membership has expired." These updates are getting annoying!

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @johnbrowntv,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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  • Glaird
    Glaird Member
    edited April 2023
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    [Removed - Off Topic]

This discussion has been closed.