Citibank CC-501 error

endoman
endoman Quicken Windows 2017 Member ✭✭
edited April 2023 in Errors and Troubleshooting (Windows)
Have had this problem for several weeks. Have to manually download transactions.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @endoman,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    This error occurs when Quicken is unable to connect to the bank to receive transaction information. This could be caused by something on the bank's end blocking Quicken from connecting. In some cases, Quicken Support may need to escalate the issue. You may follow this link to access a Support Article that discusses the CC-501 error message in more detail.

    I hope this helps!

    -Quicken Jasmine

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