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Carmax Auto Finance - Two-Step Authentication Not Working

Christian K

This topic has been posted for a year now, and I have not seen any resolution. After entering my credentials, it asks whether I want to be receive a text or call to my cell phone. Regardless of my choice, I get a recorded message from "Microsoft" that does not provide a code. Is this being addressed?

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johnny1899

I am having the same issue.

virtualdennis

Same here. Can't get it to work.

Guy Johnson

Yes, regardless of selection choice (text or call), I receive a phone call rather than a text. The phone call message does not provide the verification code, yet a code is what the Quicken connection wizard requires. Therefore there is no way to connect to CarMax Auto Finance.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

(CTP-6346)

Bert Onstott

I am experiencing the same issue.

Bert Onstott

> @Bert Onstott said:
> I am experiencing the same issue.
I sent in the report as requested above.

UKR

While they're working on it, have you tried turning off 2FA to fall back to a regular ID and password method?

If that's not possible, I recommend you deactivate your car loan account from downloading.
At the Carmax website authorize them to make automatic monthly debits from your checking account on the due date.
In Quicken use a Scheduled Reminder, created by the loan account setup process, to record your monthly payment. You may have to make minor adjustments to the amount of principal and interest deducted each month, based on the loan statement details.