New subscriber - can't log in

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Wyominggirl
Wyominggirl Unconfirmed, Member

I purchased Quicken Deluxe. Set up user name/password. Downloaded to my desktop. But then I couldn't log into the desktop version. When I went back to check online, I was logged out online and couldn't get back in. I tried disconnecting my VPN, using icognito mode, uninstalling the software, using Edge instead of Chrome, reset my password about 20 times. Nothing worked. Yet my son was able to log in as me on his laptop for some time…before that also stopped working. My laptop is several years old but running Windows 11 and is up-to-date.

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  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited March 2023
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    where are you located ?

    Do you get the "Invalid Credentials" error message, or some other message ?

    what version do you have

    … Help —> About Quicken

    QWin - R54.16 - Win10

  • Wyominggirl
    Wyominggirl Unconfirmed, Member
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    Thank you for the quick response.

    I am in the United States.

    I don't have any version at this point. I uninstalled it on my computer during one attempttroubleshooting and then have been unable to login to try anything else. I did just find a note online that too many login attempts creates a security block so I guess I'll wait 24 hours and then try again.

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